I am a new business owner and it's a little scary to place a large order overseas. But I have to say, the entire experience was a pleasure. Customer service was top notch. My sales person, Winnie, was very attentive and responded to all questions promptly. The quality of the boxes and insulated bags are really really great. Insulation is 6mm thick for boxes which is better than most I could buy on Amazon. I could not have asked for better product or service. The order arrived by ship, then was delivered to my doorstep by a local delivery truck. The driver was also very nice. Make sure to ask for DDP when you order to get it delivered to your doorstep. I would definitely order again. 100/100!